Skip to main content

Northtowne News Updates

COVID-19 Response

Business Open, Showroom Closed, Outdoor Sales/Service

Modified Hours of Operation

Sunday - Monday:  Closed

Tuesday - Friday: 10am - 6pm

Saturday: 10am - 4pm

Shopping For a New Bike - Our business is open, but our showroom is closed, so we request that you schedule an appointment to shop for a new bike and/or take a test ride.  With limited resources and procedures that take a bit longer, this will ensure that we have the people and products ready while providing a safe and high-quality experience.

Service Department Repair Turn-Around Times - As of 05/24/20, our current service turn-around times are (approximately) as follows:

Tune-Ups:  About 7-10 days.

Small/Medium Adjustments: 3-4 days, quicker when possible.

 Flat Tires:  As quickly as possible, same or next day as resources allow.

When possible, please make dropoff's and pickups between 10am-4pm to avoid the end of day surge.

Please visit the other links on this page for more detailed information on our Service and Sales procedures.  Thank you for your help and patience working through the spring season.  We appreciate the opportunity to serve you and will continue to do our best to keep you rolling safely.


Update 05/24/20 - Happy Memorial Day weekend!  As we pause to remember those we've lost and who have sacrificed for our freedom, we should remind ourselves of how fortunate we really are.  Our business is open and thriving even though showroom is still closed - and we're grateful for that.  As we continue to serve and contemplate how to re-open safely, we apologize for the inconvenience and thank you for your continued support, patience and understanding. 


Update 04/08/20 - We're happy and humbled that the community is choosing cycling as a safe form of outdoor recreation during this difficult time.  That, along with spring timing, has caused a surge in demand for new bikes and repair work.  Due to limited resources and higher than anticipated repair demand, we wanted to pass along the following updates to clarify expectations and help keep us all safe (above hours and updates).

Update 03/31/20 - We are open for business, but in order to help protect us all, have eliminated access to the building for everyone except Northtowne Team Members.  Please see the links from this page for details on how we plan to continue to serve you in a safe and responsible way.  Thank you for your patience, understanding and continued business as we work through this time together.  - Derek

UPDATE 03/28/20 - In order to serve you safely and give our team members more time to maintain their well-being during this time, we will compress hours of operation effective Monday, March 30, 2020.


03/18/20 - In order to follow CDC guidelines and maintain a safe environment for our patrons and team, we have enacted a comprehensive set of guidelines.  This will allow us to continue to serve YOU in amazing ways and keep healthy.  Please see the resource links on this page for detailed information about these changes, our policies and your visit.  If you have any questions, please call us at 319-393-6557 or email at info@northtownebikes.com.  Thank you for your continued business, patience and understanding.

Derek Stepanek
Store Manager
319-393-6557