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Northtowne News Updates

COVID-19 Response

Business AND Showroom are Open!

Modified Hours of Operation

Sunday - Monday:  Closed

Tuesday - Friday: 10am - 6pm

Saturday: 10am - 4pm

We're happy to announce the re-opening of our showroom!  Please use the Sales entrance/exit and follow safe shopping practices by maintaining social distance with us and other patrons.  We also encourage you to bring and wear your mask.  If you forgot yours, please ask and we'll give you one.  

Shopping For a New Bike - As of Tuesday, June 16th our business and showroom are open!  Even though we invite you to stop in and browse, we request that you schedule an appointment to shop for a new bike and/or take a test ride.  With limited resources and procedures that take a bit longer, this will ensure that we have the people and products ready while providing a safe and high-quality experience.

Shopping For Accessories, Clothing or Parts - Our business is open and showroom are open!  Please use the Sales entrance/exit.  

Repair or New Bike Pickup - When arriving to pickup a repair or new bike, you may call in to avoid waiting or enter the store using the Sales entrance.

Service Department Repair Turn-Around Times - As of 06/17/20, our current service turn-around times are (approximately) as follows:

 Flat Tire/Tube Repairs:  3 Days or Less

Tune-Ups and Service Work:  4 Weeks or Less

We apologize for any inconvenience and are working diligently to reduce that time and get you rolling as quickly as possible.  Thank you for your patience and understanding – Derek & Northtowne Team

After we've called to inform you that your repair is ready, please pick up your bike as soon as possible to make room for incoming repairs.  Also, when possible, please make dropoff's and pickups between 10am-3pm to avoid the end of day surge and crowding.

Please visit the other links on this page for more detailed information on our Service and Sales procedures.  Thank you for your help and patience working through this season.  We appreciate the opportunity to serve you and will continue to do our best to keep you rolling safely.

In order to follow CDC guidelines and maintain a safe environment for our patrons and team, we have enacted a comprehensive set of guidelines.  This will allow us to continue to serve and keep healthy.  Please see the resource links on this page for detailed information about these changes, our policies and your visit.  If you have any questions, please call us at 319-393-6557 or email at  Thank you for your continued business, patience and understanding.

Derek Stepanek
Store Manager