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Shimano Certified Service

Certified Service Technicians

Our service technicians are professionally trained and certified to work on all makes and models of bicycles, not just the ones we sell. Every member of our service team participates in training sessions with factory service techs several times each year.  Our technicians also service the fitness equipment we sell.

Whether it’s a minor tune-up or a major overhaul, you can count on the Northtowne team to do the job right the first time, every time!  Drop in, call or email us soon so we can make that important repair or adjustment and get you back on your bike ASAP.


Walk-ins are welcome

Because things don't always go according to plan and equipment can need attention unexpectedly, we welcome walk-in repair service. Getting ready for a ride only to discover that a tires gone flat?  Out for a ride and you hit a pothole and knock your wheel out of true?  We are here ready to get you back on your bike as quickly as possible.  As demand allows, we will either complete the repair on the spot, or advise you of an expected repair time line. 

No Obligation Evaluations

Bring your bike to Northtowne for a free, no obligation evaluation.  One of our expert service technicians will consult with you  on your cycling equipment and will provide, based on your budget and preferences, recommendations and cost estimates for the desired work.  Pre-determined repair packages are listed above and a la carte services are also available depending on which works best for you.  Our team is committed to 48 hours or less turn around time on repairs not requiring special order parts.

Pro Package
Mechanical Brakes

$95

Give your bike it's standard TLC

  • Adjust mechanical brakes

    Adjust front + rear derailleurs

    Adjust hub, headset and BB bearings

    True wheels + Air tires

    Safety check + torque all fasteners

    Lube chain & pivots + light cleaning

Pro Package
Hydraulic Brakes

$130

Give your bike it's standard TLC

  •  Bleed & adjust hydraulic brakes
     
    Adjust front + rear derailleurs
     
    Adjust hub, headset and BB bearings
     
    True wheels + Air tires
     
    Safety check + torque all fasteners
     
    Lube chain & pivots + light cleaning

Sport Maintenance Package

$70

Peace of Mind between Required Services

  • Safety check all fasteners

    Adjust Front + Rear Derailleurs

    Adjust Front + Rear Brakes

    Lube chain + Air tires

    No Parts Included

Ultrasonic Drive Train Clean

$90

Get your greasy bits sparkling clean + quiet!

  • Remove, Soak, Scrub + Replace:

    Front + Rear Derailleurs

    Crank and Bottom Bracket

    Chain and Cassette

    Adjust Front + Rear Derailleurs

Executive Package
Mechanical Brakes

$195

Get your bike tuned, cleaned & lubed

  • Complete Tune with New Parts Installed

    Replace: Chain + tape/grips

    Replace: Brake pads, cables + casing

    Adjust front + rear mechanical brakes

    Adjust front + rear derailleurs

    Adjust Hub, headset + BB bearings

    True wheels + Air Tires + Lube Pivots

    Safety check + torque all fasteners

    Complete bike wash & drivetrain cleaning

Executive Package
Hydraulic Brakes

$230

Get your bike tuned, cleaned & lubed

  • Complete Tune with New Parts Installed

    Replace: Chain + tape/grips

    Replace: Brake pads, rotors, cables + casing

    Bleed & adjust front + rear hydraulic brakes

    Adjust front + rear derailleurs

    Adjust Hub, headset + BB bearings

    True wheels + Air Tires + Lube Pivots

    Safety check + torque all fasteners

    Complete bike wash & drivetrain cleaning

Elite Package
Mechanical Brakes

$350

Get you bike looking and riding like new!

  • Complete disassembly + wash, clean & lube.

    Overhaul/Replace all bearings as appropriate

    Replace: Chain + tape/grips

    Replace: Brake pads, cables + casing

    Adjust front + rear mechanical brakes

    Adjust front + rear derailleurs

    Adjust Hub, headset + BB bearings

    True wheels + Air Tires + Lube Pivots

    Safety check + torque all fasteners

Elite Package
Hydraulic Brakes

$385

Get you bike looking and riding like new!

  • Complete disassembly + wash, clean & lube.

    Overhaul/Replace all bearings as appropriate

    Replace: Chain + tape/grips

    Replace: Brake pads, cables + casing

    Bleed & adjust front + rear hydraulic brakes

    Adjust front + rear derailleurs

    Adjust Hub, headset + BB bearings

    True wheels + Air Tires + Lube Pivots

    Safety check + torque all fasteners

A la Carte Services

In order to meet your specific service needs, we offer a variety of a la carte service and repair options.  See list below. Whether you need your derailleurs adjusted, a broken spoke replaced or a complete overhaul that makes your bicycle run and look like new, our individual service options cover a variety of repair solutions.  Consultations and  estimates are always free.   Visit the store or please contact us any time to see how we can best service your equipment.    If you need immediate or rushed service please ask.   We will do our best to complete the work according to your desired timeline.

Wheels

  • Flat tire repair
  • Replace tire(s)
  • Replace broken spoke(s)
  • Install new front wheel
  • Install new rear wheel (derailleur)
  • Install new rear wheel (coaster-brake)
  • Install new rear wheel (internally geared)
  • Wheel truing (minor)
  • Wheel truing (major)
  • Wheel retensioning, dishing and truing
  • Wheelbuilding
  • Hub bearing overhaul
  • Replace cassette

Brakes

  • Replace brake cable(s)
  • Replace brake shoes
  • Minor brake adjustment (cable)
  • Minor brake adjustment (disc)
  • Major brake adjustment (cable)
  • Major brake adjustment (disc)
  • Bleed hydraulic disc brakes
  • Disc-brake rotor repair
  • Hydraulic disc brake line repair/replace
  • Install and adjust new brakes (cable)
  • Install and adjust new brakes (disc/hydraulic)
  • Install and adjust new brakes (disc/cable)

Frame & Fork

  • Check/align dropouts
  • Replace fork
  • Tune front and rear suspension
  • Tune suspension: fork
  • Tune suspension: shock
  • Suspension fork overhaul
  • Rear shock overhaul
  • Steel frame alignment/repair
  • Frame preparation for assembly (thread chase & face)
  • Derailleur hanger (frame) repair/replacement

Front End

  • Adjust headset
  • Overhaul headset
  • Replace headset
  • Replace handlebars
  • Replace stem
  • Replace handlebar tape
  • Replace handlebar grips

Bearings

  • Overhaul headset
  • Overhaul/replace bottom bracket
  • Overhaul hub(s)
  • Overhaul derailleur pulleys

Bike Fitting

  • Installing and adjusting shoe cleats
  • Basic seat and handlebar adjustment (free with purchase of new bike)
  • Complete fitting to bicycle

Drivetrain

  • Clean and lube
  • Complete drivetrain service (inspect, repair, adjust: cables, bottom bracket, crankset, derailleurs)
  • Replace chain (may need to replace cassette, too)
  • Replace cassette
  • Replace chainring(s)
  • Replace crankset and bottom bracket
  • Adjust front derailleur
  • Adjust rear derailleur
  • Replace front derailleur
  • Replace rear derailleur
  • Install new derailleurs and shifters
  • Replace shift cable(s)
  • Derailleur hanger (frame) repair/replacement
  • Remove and/or install pedals

Other Services

  • Box bike for shipping
  • Build boxed bike (shipped)
  • Replace seat
  • Replace seatpost
  • Install toe clips
  • Install rear rack
  • Install handlebar light
  • Install taillight
  • Install fenders
  • Install lighting system
  • Install baby seat
  • Install water bottle and cage
  • Install and setup cyclo-computer
  • Install kickstand
  • Install pump

Northtowne Service Center

Visit Northtowne for your repair and service needs and see for yourself why we have been named one of America's Best Bike Shops by NBDA