Delivery and Service Call Practices

In order to follow CDC guidelines and maintain a safe distance for our patrons and team, we have modified our regular product and equipment delivery and installation policies.  

Deliveries to front doors, back doors and garages are still allowable if we maintain a distance of AT LEAST 6 feet.  Delivery and installation services inside homes have been suspended.  Please do not ask us to cross the threshold and enter your home.

Service calls to repair equipment that require entry to a home have been suspended.  Please call with your information to talk to a technician.  In many cases we can troubleshoot or help over the phone, discuss alternatives, and may be able to get the correct parts ordered so they are available for when it is safe to resume in-home repairs them.

We are ramping up additional local pickup and delivery options, so please call the store 319-393-6557 to discuss needs, options and any questions you may have.

We apologize for the inconvenience and will do our best to provide a safe and quality service experience whenever possible.

Thank you,

Derek Stepanek

Store Manager